Warranty Policy

KELVIN GIORMANI sofas are produced through the supervision and based on the strict standard of well-known European sofa manufacturers. Great majority of the materials are European origin. Leathers are primarily made in Italy or Germany , and all major mechanisms are either made in Europe or engineered 100% through European or American technologies. Only solid hard wood and natural plywood are used to build the frames, and most of the frames are constructed with sinuous metal springs to enhance the structure and seat comfort. All foams used are made with high density polyurethane materials to ensure durability.

Time Frames of the Warranty

The sofa frame is warranted for a period of 5 years from the date of purchase only under the normal condition of household use.

The seat fillings and metal mechanical parts are warranted for a period of 2 years from the date of purchase only under the normal condition of household use. Normal softening, volume contraction and natural wear out of polyurethane foam cushions and filling materials around the foams after normal used will not be considered as loss of elasticity due to manufacturing failure, and as a result, will not be covered by the warranty.

The leather is warranted against tearing or cracking for a period of 2 years from the date of purchase only under the normal condition of household use. KELVIN GIORMANI guarantees that all sofas under warranty are made with 100% genuine leather. The warranty does not include leather natural characteristics and wrinkles and marks due to wounds and injuries to the skin during the animal's life; the warranty also excludes natural grain and color variations on leather because those prove that the leather used are genuine leather. Burns, cuts, pet damage to the leather after the sofa is delivered; spills such as solvents, acids, ink, dye, paint, body secretions or any other colored or corrosive materials (which cause stains) are also not covered by this warranty.
This warranty covers the replacement of the above said spare parts. The warranty does not cover any cost of labor or transportation.

Further Exclusions of the Warranty

The warranty excludes any damage caused by carelessness or improper use/cleaning or alteration of the products. It also excludes damages or claims caused by direct exposure to sunlight or other sources of heat, such as (but not limited to), sun lamps, bright lights or radiators. Commercial or rental use of the products or damages due to natural catastrophes will not be covered by this warranty. Wrinkles on leather created after sitting are considered to be normal and not a warranted defect because leather, in certain extend, can be permanently stretched and changed in appearance even under a short period of normal use. This kind of wrinkle and appearance change on leather shows the leather has been normally stretched and does not mean the structure of the polyurethane and seat fillings are worn out.

The warranty only applies to the first and original purchaser of the products within the first delivery address. After the warranty expires, the customer shall be charged for any replacement, repair, labor cost and transportation cost.

Policies and Procedures of Processing Claims for Warranted Defects

When any claim for warranted defect shall arise, the original purchaser must report to the original authorized retailer in writing and with the presentation of the original invoice/receipt of purchase together with this Warranty Card which has to be signed and stamped by the original authorized retailer overleaf with the relevant product codes. The original manufacturer of product will not directly process any claim without the endorsement of the original authorized retailer. Delivery and transportation costs of the product to and from the retailer will be on the original purchaser's expenses or the original authorized retailer.

The determination of the legitimacy of a warranted defect will be made by an authorized KELVIN GIORMANI representative and/or the original authorized retailer/dealer, who is obligated to decide, if redeemed necessary, to either repair the product or replace the part which is determined to possess warranted defects, or to compensate the original purchaser as the settlement of the claim. The decision on the timing to service the warranted defect will be on the original authorized retailer/dealer.

In case of some repairing required materials that are no long available, KELVIN GIORMANI reserves the right to replace them with materials of similar quality standard.

In case of the original purchaser's misunderstanding of the products' appearance & design, seating angle & sizes, firmness & softness, how the mechanical & electrical functions work, the final authority of definition will be on the original manufacturer and/or the original retailer.

KELVIN GIORMANI shall in no event be responsible for any direct, indirect, special, consequential or incidental damages such as (but not limited to) loss of expenses, sales or profit, loss of value which could have been created by the use of the products. The responsibility of KELVIN GIORMANI shall never exceed the repair or replacement cost of the products or part thereof which gives rise to the claim.

This Warranty Certificate is the one and only one valid warranty document for the products from KELVIN GIORMANI. No amendment to its terms, either verbal or written, is valid.